You have basic knowledge of intercultural competence in order to interpret behavior in intercultural situations in a more differentiated way.

Learn the basics of intercultural competence and you will create the foundation for your intercultural skills

CONTENTS

1. INTRODUCTION

• • Factors influencing human behavior – diversity characteristics
  • The iceberg model
  • Intercultural sensitivity – stage model, also to be viewed as stages of development
  • Levels of intercultural competence

2. BASIC TERMS

• • culture
  • Cultural Pyramid
  • Cultural manifestations
  • Cultural standards
  • Cultural dimensions

3. INTERCULTURAL SITUATION & INTERFACE

• • Intercultural communication
  • Intercultural conflict resolution etc.

4. SELF-REFLECTION

• • Example reflection and clarification of prejudices/stereotypes
  • Consequences of prejudice and intercultural sensitivity
  • Ingredients for interculturally competent action